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What to Do When Your Xfinity Internet or TV Is Out

Xfinity Internet or TV Is Out

When it comes to internet and TV services, you have a lot of good options around you to invest in. Xfinity is one of these options since it is one of the providers with the highest availability in the U.S. Aside from availability, Xfinity is well-known for its services that include internet, TV, and phone services among others.

Xfinity is also pretty popular, thanks to its efficiency in solving customers’ problems as quickly as possible. And what’s more, they offer Spanish customer service for their Spanish services, which doesn’t really come off as a surprise. Head out to to connect with Xfinity’s Spanish customer service department!

Moving on, despite having a really good internet connection, sometimes, you happen to come across issues like your internet or TV service just stopping working. There could be a few reasons why this is happening so let’s take a look at some of these reasons and see which one it could be. We will even talk briefly about how you can fix the issue.

Check For Reported Outages In Status Center

First, you should check to see if there is any outage in your area. Usually, if there is an outage in the area, it will be reported in the Status Center.

  1. Log into your account on
  2. Click the Account icon.
  3. Next, click Support.
  4. Scroll down to Common Solutions and click View Status Center.
  5. You will be redirected to another page and a banner on top of that page will alert you to any outages in your area.
    1. If the color is green, it means that there are no reported outages in the area. If you are still facing issues, then you can try restarting your devices.
    1. If the color is red, there is an outage but most probably in one service only. The color red also means that Xfinity has been alerted and is working on fixing the problem, so you don’t need to call them.

You can also check for outages by going to the Status Center ( and directly checking there.

Comcast Outage Map

There is another way to check outages and you can do it via the Comcast Outage Map. In the Status Center, scroll down and click View Outage Map. The map will display your service address’s status and you can check if the pointer is red or green.

Navigate Outage Map

In order to navigate the Comcast Outage Map, just click on an icon or pointer on the map to view the outage information of that location. You will see a window pop-up with all the necessary details. You will find the following things in the window.

  • A basic description of the outage and what to expect
  • Type of outage
  • How many people were affected
  • The estimated time to fix the outage

Check The Power And Connection For Your Devices

If you don’t find any outages reported, there could be an issue with one of your devices.

  • Check for any faulty plugs or outlets. Maybe one of your plugs isn’t doing its job and you hadn’t realized. Or it could’ve been that a fuse was blown without you knowing.
  • Check if all your cable connections are secure.
  • If your TV is connected to a TV Box, a VCR, or a DVD player, check to see if the TV is on the right channel. Maybe you’re just on the wrong channel and that’s why you might think there is a problem.

Confirm That Your Account Is Up-to-date On Payments

Your service will often be blocked if you fail to make payments on time. We encourage you to make payments as soon as possible to prevent any blocking of service.

Restart Your Devices

Sometimes your devices need a good refresh and for that reason, you should troubleshoot the devices by rebooting them. Reboot is another term for restarting and so, restart your modem or your TV box depending on which of your service isn’t working.

  • For TV, you can reset your TV Box by following the instructions in your user manual.
  • For high-speed internet, you can find resources online guiding you on how to restart your Xfinity Gateway.

Outage Text Message Alerts

If you have registered your mobile number with Comcast Alerts, you will receive updates via text messages for any service outages and the reason for them. Additionally, you might even get messages for estimated timeframes for the resolution of the service outage and periodic updates.

In Closing…

Coming to the conclusion, we have gone through the different ways of checking whether you have an outage and even shared solutions for some of them. As we said before, outages and problems like these are sometimes inevitable no matter how good the service and the provider are. Thus, it helps to stay prepared and updated on ways to fix it or detect any problem. And we hope, this article was helpful to you!

Read more – Comcast – Things To Know Before You Start Using The New Mail Platform

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