Benefits of Outsourced IT Support in London

In today’s world, it’s impossible not to do business without some kind of technology – which is why IT support is an essential service for most businesses. If you are based in London, you may find that outsourcing your IT support is the best option for you.

What is outsourced IT support?

Outsourcing your IT support simply means partnering with a company that provides you with the service for a monthly fee. Typically, an IT support provider has a helpdesk that their customers call whenever they have a technical issue. This model is more effective than you might think – up to 80 percent of IT issues can be resolved remotely. Of course, there are still some IT issues that require on-site assistance to resolve. TechQuarters, a managed IT service provider, provides IT support London based businesses can access both remotely and physically.

“Despite the remote capabilities, callouts to our customer sites are still an important aspect of our service,” says TechQuarters. But the benefits of outsourced IT support don’t just lie with remote fixes.

How does outsourced IT benefit businesses?

The pool of expertise you get with outsourced IT support is one of the biggest benefits of the model. For example, a small business in London with a single IT engineer may experience much longer fix times, because their engineer is being spread across the whole organization – this could result in frequent downtime for employees whilst the IT engineer works on other technical issues. In this scenario, it would be necessary for the business to start looking at outsourced IT support in London.

Start-ups may not have this issue, but as your business grows, you will find the demand for IT support will eventually outstretch the time and resources of their IT department. “A lot of our customers started off as tiny companies with a single IT engineer,” says TechQuarters, “then we came in, and we actually worked with their in-house IT personnel, giving them those extra resources to help meet the demand.”

Another thing to consider is specialist knowledge. With a smaller business, they can either hire an engineer with good general IT knowledge, which may not cut it when it comes to specialist work; or they could hire an IT specialist who can perform the specialist work the business needs, but who may fall short when it comes to other areas of IT. However, you can avoid these kinds of either/or scenarios.

“Our helpdesk consists of a first-line team, a second-line team for more complex issues, and a third-line team for specialist work such as projects or cloud architecture.” Says TechQuarters. “We know that many businesses can’t afford to hire a workforce like this. But with our service, at a fixed monthly fee, they don’t have to worry about that!”

The final benefit we have to talk about with outsourced IT support is that it’s much more scalable than an in-house IT department. “At a certain point, even the cost-effectiveness of outsourced IT support falls away,” says TechQuarters. “That’s why we also provide managed IT services London based customers can upgrade to when their business grows to a certain size.”

So, if you are a small or medium-sized business in London, you should look into either outsourced IT support or managed IT services. There are plenty of options out there to meet your needs, and you can rest assured those needs can still be met as your business grows!